TERMS & CONDITIONS

Please take the time to read through this information carefully.

By booking an appointment with Kimyra Ltd Thai Massage & Spa, you agree to the Terms & Conditions outlined below, including your commitment to attend your scheduled appointment.

Booking an Appointment

Appointments at Kimyra Ltd Thai Massage & Spa can be made through our website, by phone, or in person. Sessions are available in various durations, typically ranging from 1 to 2 hours.

Once a booking is confirmed, an email or text with all pertinent appointment details will be sent to you.

Cancellation Policy

We require a minimum of 24 hours' notice for any appointment changes or cancellations. Please inform us promptly if circumstances beyond your control, such as illness or adverse weather, may prevent you from attending.

A cancellation made with less than 24 hours' notice, or failure to attend without notice, will incur the full appointment fee or lose of booking deposit, as we may not be able to rebook the slot.

If you need to cancel due to COVID-19 symptoms, a fluctuating medical condition, or if you are more than 37 weeks pregnant, we will consider any necessary fee adjustments on a case-by-case basis.

‘No Show’ Policy: Failure to attend a pre-booked appointment without notice will result in a 100% charge of the booking fee.

Late Arrivals and Timing

To respect the schedules of all clients, we ask that you arrive on time. If you arrive late or need to leave early, please understand that we may not be able to extend the session beyond the original end time, nor adjust subsequent appointments.

Your therapist will provide the best experience possible within the remaining time available.

Informed Consent and Health Information

I understand that the massage services provided by Kimyra Ltd Thai Massage & Spa are intended solely for relaxation, muscle tension relief, and alleviation of myofascial discomfort through soft tissue therapy.

I acknowledge that massage is not a substitute for medical examination, diagnosis, or treatment. For any known mental or physical ailments, I understand it is advisable to consult a physician, chiropractor, or qualified medical specialist.

I also understand that Kimyra Ltd massage therapists are not qualified to perform spinal or skeletal adjustments, diagnose medical conditions, prescribe treatments, or offer medical opinions.

Nothing communicated during the session should be interpreted as medical advice.

Massage may be contraindicated under certain medical conditions, and I affirm that I have disclosed all relevant medical information accurately and answered all pre-session health questions truthfully.

I agree to update the therapist regarding any changes in my health profile and understand that failure to do so releases the therapist from any liability.

Professional Boundaries

I acknowledge that should I arrive late, the therapist reserves the right to adjust the session length to align with the existing schedule. Furthermore, I understand that any inappropriate or sexually suggestive remarks or advances will result in the immediate termination of the session, and I will be liable for the full cost of the appointment.

KIMYRA MEMBERSHIP TERMS & CONDITIONS

Last updated: September 2026

These Membership Terms & Conditions apply to Kimyra Memberships provided by Kimyra Ltd, trading as Kimyra Thai Massage & Spa, 22A Sun Street, Waltham Abbey, Essex EN9 1EE.

By purchasing a Kimyra Membership, you agree to these Membership Terms & Conditions together with Kimyra Thai Massage & Spa’s general booking Terms & Conditions.

1. Kimyra Membership

Kimyra Membership is a monthly recurring membership that includes one eligible massage treatment during each membership billing cycle at the duration selected when joining.

Current membership options are:

60-Minute Membership – £54 per month
Normal treatment value: £60

90-Minute Membership – £76.50 per month
Normal treatment value: £85

2-Hour Membership – £99 per month
Normal treatment value: £110

Membership prices and benefits are clearly displayed before purchase.

2. Eligible Treatments

The 60-Minute Membership may currently be used for:

Combination Thai Massage With Hot Stones & Hot Oil
Swedish Massage With Hot Stones & Hot Oil
Neck, Back & Shoulders Massage With Hot Oil
Thai Foot Massage With Hot Oil

The 90-Minute Membership may currently be used for:

Combination Thai Massage With Hot Stones & Hot Oil
Swedish Massage With Hot Stones & Hot Oil

The 2-Hour Membership may currently be used for:

Combination Thai Massage With Hot Stones & Hot Oil
Swedish Massage With Hot Stones & Hot Oil

Membership treatments must be booked for the duration included in the member’s chosen membership.

Kimyra may make reasonable changes to eligible treatments where necessary. Where a material change significantly affects a member’s benefits, reasonable notice will be provided.

3. Monthly Payments and Automatic Renewal

Membership payments are processed through Fresha.

Your membership automatically renews each month using the payment method connected to your membership unless it is cancelled before the next renewal.

Each successful monthly payment provides one eligible treatment for that membership billing cycle.

There is no minimum fixed membership term unless expressly stated otherwise.

4. Booking Your Membership Treatment

Members may book their included treatment at any available appointment time.

There is no off-peak restriction.

This includes morning, afternoon, evening and weekend appointments where availability exists.

Membership does not guarantee:

a particular appointment time
a particular date
a particular therapist
weekend or evening availability

All appointments remain subject to availability and should be booked in advance where possible.

5. One-Month Rollover

If you do not use your included treatment during the membership month in which it was issued, it may roll over for one additional membership month only.

For example:

A treatment issued for September may also be used during October. If it remains unused after the permitted rollover period, it expires.

Membership treatments cannot accumulate indefinitely.

Rollover benefits are available only while the membership remains active.

6. Personal Membership

Kimyra Membership is personal to the named member.

Membership treatments cannot be:

transferred to another person
shared
sold
exchanged
gifted to another person

The individual attending the appointment must be the member named on the membership.

7. Appointment Cancellations and No-Shows

Kimyra’s normal appointment cancellation and no-show policy applies to all membership bookings.

If a membership appointment is cancelled within Kimyra’s chargeable cancellation period, or the member fails to attend the appointment, the membership treatment may be treated as used.

Please refer to Kimyra Thai Massage & Spa’s general Terms & Conditions for the current cancellation policy.

8. Cancelling Your Membership

You may cancel your membership at any time before your next monthly renewal.

Cancellation will normally take effect at the end of your current paid membership period and no further monthly membership payments will be collected.

You will not be charged a membership cancellation fee.

Any treatment entitlement must be used within its permitted validity period and while the membership remains active.

Cancelling your membership does not automatically create a right to a refund for a membership period that has already been paid for, except where required by law.

9. Cooling-Off and Consumer Rights

Where you purchase your membership online or at a distance, you may have a statutory right to cancel the contract within 14 days, subject to applicable UK consumer law.

If you specifically request and receive a membership treatment during an applicable cancellation period and subsequently exercise a statutory cancellation right, Kimyra may be entitled to deduct an appropriate amount for services already supplied where permitted by law.

Nothing in these Terms & Conditions affects your statutory consumer rights.

10. Failed Payments

If a recurring membership payment fails, membership benefits may be temporarily suspended.

During a suspension you may not be able to redeem membership treatments until the payment issue has been resolved.

You may be required to update your payment details through Fresha.

Kimyra is not responsible for fees charged by your bank or payment provider.

11. Changing Membership Tier

You may request to change between the 60-minute, 90-minute and 2-hour memberships.

Membership changes will normally take effect from a future billing cycle rather than retrospectively.

Any additional payment or adjustment will be explained before the change is made.

12. Membership Pauses

Kimyra Membership is intended to run continuously each month.

However, Kimyra may agree to temporarily pause a membership in reasonable exceptional circumstances.

Examples may include extended travel or other circumstances that prevent the member from reasonably using their membership.

Pauses are not automatic and must be agreed with Kimyra in advance.

13. Discounts and Promotions

Membership pricing cannot normally be combined with:

promotional discounts
introductory discounts
voucher discounts
other offers

unless Kimyra specifically states that an offer can be used together with membership.

14. Refunds

Membership payments already collected are not normally refundable simply because the member did not book or use their treatment.

This does not affect any refund or cancellation rights provided by UK consumer law.

Where Kimyra is unable to provide a paid membership benefit and no reasonable alternative can be offered, we will deal with the affected membership fairly and in accordance with applicable consumer law.

15. Treatment Suitability

Normal Kimyra treatment requirements continue to apply to membership appointments.

Members must tell their therapist about any relevant medical conditions, pregnancy, injuries, medication or changes in health that could affect the suitability of a treatment.

Kimyra may decline, adapt or stop a treatment where reasonably necessary for the client’s safety or wellbeing.

16. Changes to Membership Prices or Terms

Kimyra may occasionally need to make reasonable changes to membership prices, eligible treatments or these Terms & Conditions.

Members will be given reasonable advance notice of any material change before it takes effect.

Any price increase will apply to a future renewal and will not be applied retrospectively to membership payments already collected.

Members may cancel their membership before a material change takes effect if they do not wish to continue.

UK consumer guidance stresses that automatic renewal, cancellation and material contract terms should be made clear to customers and should not make cancellation unreasonably difficult.

17. Ending a Membership by Kimyra

Kimyra reserves the right to end or suspend a membership where there is a legitimate reason to do so, including:

repeated payment failure
misuse of membership benefits
attempted transfer or sharing of membership
abusive or inappropriate behaviour
serious or repeated breaches of Kimyra’s Terms & Conditions

Where appropriate, Kimyra will communicate with the member before ending the membership.

This does not affect the member’s statutory rights.

18. Fresha

Kimyra currently uses Fresha to administer membership payments, bookings and membership entitlements.

Fresha may also apply its own terms relating to use of its platform and payment services.

If Kimyra changes booking or membership provider in the future, members will be informed where the change materially affects how their membership is managed.

19. Contacting Kimyra

If you have questions about your membership, wish to change your membership or want to cancel, please contact:

Kimyra Thai Massage & Spa
22A Sun Street
Waltham Abbey
Essex EN9 1EE

Mobile: 07746 114 759

Website: www.kimyrathaimassage.com